Privacy Policy

1. Information We Collect

• Account information: name, email address, phone number, and account credentials.
• Profile information: business details, service listings, photos, and descriptions.
• Transaction data: booking details, payment records, invoices, and communication history.
• Usage data: pages visited, features used, and interactions with the Platform.
• Device information: browser type, operating system, and IP address.
• Location data: city and region for service matching purposes.

2. How We Use Your Information

• To provide, maintain, and improve the Platform and its features.
• To facilitate bookings, payments, and communication between clients and vendors.
• To send service-related notifications, updates, and administrative messages.
• To detect, prevent, and address fraud, abuse, or security issues.
• To comply with legal obligations and enforce our Terms of Service.
• To analyze usage patterns and improve user experience.
• To send marketing communications (with your consent, which may be withdrawn at any time).

3. Information Sharing

• We share necessary information between clients and vendors to facilitate bookings.
• We do not sell personal information to third parties.
• We may share information with service providers who help us operate the Platform (payment processing, hosting, analytics).
• We may disclose information if required by law or to protect our rights.
• Aggregated, anonymized data may be used for reporting and analytics.

4. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security audits. However, no method of electronic storage or transmission is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

5. Cookies and Tracking

• Essential cookies: Required for the Platform to function properly, including authentication and session management.
• Analytics cookies: Help us understand how users interact with the Platform to improve our services.
• Preference cookies: Remember your settings and preferences.
• You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality.
• We may use third-party analytics services that use cookies to collect anonymized usage data.

6. Your Rights

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can update or correct your information through your account settings.
• Deletion: You can request deletion of your account and associated data.
• Portability: You can request a copy of your data in a machine-readable format.
• Withdrawal of consent: Where processing is based on consent, you may withdraw it at any time.
• To exercise any of these rights, contact us at support@cleanhubs.me.

7. Children's Privacy

CleanHub is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Material changes will be communicated via email or platform notification.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at support@cleanhubs.me or through our Contact page.